Covid-19 Finance Support Information – Martin Walmsley, NBS Home Loans – Finance Article

What a year we’ve had so far! Between fires, floods and now a global pandemic, it’s hard to believe it’s only March.

While we navigate our way through these uncertain times, I’d like to remind you all to get in touch early if you have any concerns about your loan arrangements. My team and I are familiarising ourselves with new hardship policies being developed by each lender in response to the COVID-19 crisis and we are here to support and assist you as best we can with your lender. We’ve also attached a list of Hardship contacts and resources below for each lender based on our current loan book.

While all community events have been put on hold for the time being, I’d like to reiterate that we will continue to offer the option of phone or video meetings should you be unable to meet face-to-face, so please don’t hesitate to get in touch on 0434 103 326 or 1800 NBS LOAN.




Many of you will have received our earlier email regarding the impacts of COVID-19 on cash flow the lending landscape, but it’s worth reiterating some key points here. Importantly, whether you are an employee or business owner, we suggest that you consider your current financial position and assess whether you have sufficient cash flow to get through the COVID-19 crisis with the minimal possible financial disruption.

When assessing any application for finance (including refinances), financiers will look at recent and current cash flow and wages. The unfortunate truth is that when cash flow has slowed down or dried up, or savings have been depleted, it is less likely that the bank will consider a cash flow injection. In the past we have seen too many individuals and businesses leave important financial decisions until too late which has significantly reduced their options or even left no suitable options available.

If you have any concerns at all or would like to discuss your options, please get in touch with us as early as possible so we can assist you.



For further information, please click on the name of your lender to be taken to the relevant section of their website.

(We have made this clickable, so tap for tablet or mobile to call)


ANZ: 1800 351 548
Bank of China: 1800 095566
Bank of Queensland1800 079 866 or
Bankwest1300 787 144
Bluestone13 25 83
CBA1300 720 814 or
Connective HL1300 543 558
Connective Solutions13 73 77
ING1300 349 166
Latrobe13 80 10 or
Macquarie1300 363 330
ME Bank13 15 63
MyState138 001
NAB1800 701 599
Pepper1800 356 383
St George1300 303 110
Suncorp1800 225 223
Virgin Money1800 701 997
Westpac1800 067 497

At the time of writing, the following lenders have also published a direct response to the COVID-19 crisis. Please click the lender’s name to view this information.

Additional Financial Support Resources During The Covid-19 Crisis In Australia

Lifeline: 13 11 14
Suicide Call Back Service1300 659 467
Beyond Blue: 1300 224 636
Mental Health Line: 1800 011 511
Kids Helpline: 1800 551 800
MensLine Australia: 1300 789 978
GriefLine: 1300 845 745

NBS Home Loans - Finance Broker Australia